Privacy Policy jom55 —
Personal Data Protection for Malaysia Members

Jom55 collects various types of information to ensure our services run smoothly, securely, and meet the needs of every member. The following are the categories of information we collect:

We may also collect additional information during the identity verification process, including supporting documents such as a copy of your ID or a utility bill as proof of address. All such documents are handled with complete confidentiality.

Every piece of information we collect is used for a specific and legitimate purpose. jom55 does not use your data for any purpose outside the following scope:

• Account management: Creating, verifying, and maintaining your account so you can securely access all platform services.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you make through the jom55 platform.
• Security & fraud prevention: Detecting suspicious activity, preventing unauthorized access, and protecting your account from misuse.
• Legal compliance: Meeting obligations under applicable laws, including KYC requirements and anti-money laundering regulations.
• Customer support: Helping you resolve any issues or queries related to your account and games.
• Platform improvement: Understanding how members use the platform so we can continuously improve your experience and gameplay.
• Promotional communications: Sending you information about bonuses, promotions, and exclusive offers that may interest you — you can unsubscribe at any time through your account settings.

Jom55 enforces strict security standards to ensure all your personal data is stored securely and accessible only by authorised personnel.

• 256-bit SSL encryption: All data transmitted between your device and jom55's servers is protected with banking-grade encryption, making it virtually impossible for outsiders to intercept.
• Secure server: Your data is stored in data centres equipped with strict physical and digital access controls, including 24-hour monitoring.
• Financial data segregation: Your bank card and payment account details are not stored directly in our system — they are handled by PCI-DSS compliant payment processors.
• Retention period: Your personal data will be retained for as long as your account is active or as required to meet legal obligations. Once an account is closed, data will be kept for the minimum period prescribed by law before being securely deleted.
• Restricted internal access: Only designated staff with a legitimate operational need may access members' personal data, and all access is logged for audit purposes.

Jom55 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are certain situations where we may need to share your data with selected parties:

• Payment service providers: The payment processors we use receive the transaction information necessary to carry out your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game software providers: Our game partners may receive the minimum session data required to ensure a smooth and fair gaming experience.
• Authorities: jom55 will disclose the required information to legitimate authorities when mandated by law, court order, or a valid criminal investigation.
• Analytics services: We use third-party analytics services to understand platform usage patterns. This data is in aggregated form and cannot be used to identify any specific individual.

All third parties we work with are bound by data protection obligations equal to or stricter than our own. We conduct regular audits of our partners to ensure ongoing compliance.

Jom55 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, navigation, and session security. These cookies cannot be disabled.
• Performance cookies: Helping us understand which pages are visited most frequently and how users interact with the platform, so we can make meaningful improvements.
• Functional cookies: Saving your preferences such as language, display theme, and game settings so you don't need to reconfigure them every time you log in.
• Analytics cookies: Helping us measure the effectiveness of promotional campaigns and understand the overall user journey on our platform.

You can manage or block cookies through your web browser settings at any time. Please note that blocking essential cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

The jom55 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

• If we find that a child's personal data has been collected without parental or guardian knowledge, we will immediately delete that data and close the relevant account.
• Parents or guardians who discover their child has registered on the jom55 platform are urged to contact our support team immediately for prompt action.
• Jom55 uses date-of-birth checks and document verification as part of the KYC process to prevent registration by underage individuals.

The jom55 platform may contain links to third-party websites or services such as game providers and payment partners. This Privacy Policy applies to jom55 only and does not cover the privacy practices of those third parties.

• Jom55 is not responsible for the content, privacy policies, or security practices of any third-party sites that may be accessed through our platform.
• We encourage you to read the privacy policy of each website you visit separately.
• Any information you share with third parties is beyond jom55's control and subject to their own privacy policies.

Jom55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

• Any significant changes will be communicated to members via a notice on the platform's homepage or an email to your registered address at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this page will always reflect the latest version of our privacy policy.
• Your continued use of the jom55 platform following any changes to this Privacy Policy constitutes your acceptance of the updated version.
• If you disagree with any changes, you have the right to close your account and request deletion of your personal data in accordance with the rights set out in Section 6.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, the jom55 privacy team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the jom55 platform.
• Email: [email protected] — we aim to respond within 2 business days.
• Response time: Official requests relating to PDPA rights will be processed within 14 business days from the date a complete request is received.